Account Manager II
Description
What We’re Looking For:
Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.
Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.
Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.
What You'll Do:
- Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
- Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
- Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
- Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
- Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.
What You'll Bring:
- A Bachelor's degree, accompanied by a track record of academic excellence and active involvement in extracurricular activities, demonstrating your commitment to personal and professional growth.
- 4 years of hands-on experience in account management or a related position within the SaaS industry, showcasing a deep understanding of client relations and solution delivery.
- Demonstrated success in steering global deals towards swift execution and acceleration, highlighting your ability to navigate complex negotiations and drive results.
- Exceptional communication abilities, both oral and written, showcasing your proficiency in effectively conveying the value propositions of Meltwater's products to diverse audiences.
- Proven aptitude in coordinating with cross-functional teams to address the unique requirements of global deals, ensuring seamless collaboration and alignment towards shared objectives.
- Excellent written and verbal communication skills in [Language] and English.
- Willingness to embrace our hybrid work schedule, requiring presence in the office 3 days per week.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance
- 401K matching, life insurance, commuter benefits, and parental leave plans
- Excellent medical, dental, and vision options
- Collaborative, transparent and fun loving office culture
- Accelerated professional development and growth programs
Compensation Overview:
- Competitive Compensation – Base Salary of $73,980-$87,000 USD per year + uncapped commissions [subject to the terms of the applicable commission plan]. Total compensation range for this position: $73,980 - $145,000 USD per year.
Where You'll Work:
419 7th Street, N.W. Washington, DC 20004
Our Story
The sky is the limit at Meltwater.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.